- Choosing a selection results in a full page refresh.
📧Email:service@luluandskys.com
Simply browse our website, select your preferred item and size, add it to your cart, and complete checkout using one of the available payment methods.
You will receive an order confirmation email after your purchase has been successfully placed.
Please contact us as soon as possible at service@luluandskys.com if you need to change or cancel an order.
We will do our best to help before your order enters processing or shipment. Once an order has been processed or shipped, changes or cancellations may no longer be possible.
Once your order has been shipped, we will send a shipping confirmation email containing your tracking information.
Orders are generally processed within 1–3 business days.
Standard shipping typically takes 7–12 business days after processing.
Express shipping, where available, typically takes 3–5 business days after processing.
Yes. Once your order has shipped, a tracking number will be sent to the email address provided at checkout.
Tracking information may take some time to update after the package has been handed to the carrier.
If there has been no movement for an extended period, please contact service@luluandskys.com.
Shipping availability depends on the destination and the options displayed during checkout.
Available destinations and shipping methods will be shown at checkout.
Eligible items may generally be returned within 30 days of delivery.
Please review our Return & Refund Policy for complete eligibility requirements.
Returned items should be:
Unworn
Unwashed
Unused
Free from stains, odors, makeup, perfume, or other signs of wear
Returned with original tags attached
Items clearly marked FINAL SALE are generally not eligible for return unless they arrive damaged or defective.
Please email service@luluandskys.com with your order number and the item(s) you would like to return.
Our customer service team will provide the next steps.
After your return is received and inspected, approved refunds will be issued to the original payment method.
Additional processing time may be required by your bank or payment provider.
Please refer to our Size Guide before ordering.
If you are between sizes, we recommend reviewing the individual product description for additional fit information.
We make every effort to display product colors as accurately as possible. However, colors may appear slightly different depending on your monitor or device settings.
Please contact service@luluandskys.com as soon as possible and include your order number and clear photos of the issue.
We will review the situation and help determine the appropriate solution.
Depending on availability, we may accept Visa, Mastercard, American Express, Discover, JCB, PayPal, Apple Pay, Google Pay, Shop Pay, and other payment methods displayed at checkout.
Payments are processed through secure payment providers using industry-standard security measures.
You can reach our customer service team at:
We generally respond within 1–2 business days, Monday through Friday.
Thanks for subscribing!
This email has been registered!