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📧Email:service@luluandskys.com
Eligible items can generally be returned within 30 days of delivery.
Items must generally be unworn, unused, unwashed, free from stains or odors, and returned with original tags attached.
Returned merchandise must be unworn and in its original condition. Items showing signs of wear may not be accepted.
Some sale items may be eligible for return.
However, products specifically marked FINAL SALE are generally not eligible for return unless they arrive damaged or defective.
Email service@luluandskys.com with your order number and the item you wish to return.
Our customer service team will provide the appropriate return instructions.
For standard returns due to preference, sizing, or change of mind, the customer is generally responsible for return shipping costs.
If an item is defective, damaged, or incorrect, please contact us before returning it.
Once your return has been received and inspected, approved refunds will be issued to your original payment method.
Your bank or payment provider may require additional processing time before the refund appears in your account.
Direct exchanges may not be available for every item or size.
If an exchange cannot be processed, you may return the original item and place a new order.
Contact service@luluandskys.com as soon as possible and provide your order number and photos of the item received.
We'll review the issue and help resolve it.
Please contact us promptly with your order number and clear photos showing the damage.
Do not send the item back before receiving return instructions from our customer service team.
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