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📧Email:service@luluandskys.com
We want you to feel confident when shopping with Lulu & Sky. If your purchase isn't right for you, we accept eligible returns within 30 days of delivery.
To be eligible for a return, items must:
We reserve the right to refuse returns that do not meet these requirements.
Items clearly marked FINAL SALE are not eligible for return or refund unless the item arrives damaged or defective.
Promotional items may also be subject to additional return restrictions, which will be stated on the product page or at checkout.
Before sending any item back, please contact our customer service team at:
Please include:
Our customer service team will provide the appropriate return instructions.
Please do not send merchandise to an address that has not been provided or confirmed by our customer service team.
Unless an item is defective, damaged, or incorrect, the customer is responsible for return shipping costs.
Original shipping charges are generally non-refundable.
For defective, damaged, or incorrect items, please contact us before returning the merchandise so we can review the issue and provide appropriate assistance.
Once your return has been received and inspected, we will notify you whether your return has been approved.
Approved refunds will be issued to the original payment method.
Please allow additional processing time for your bank or payment provider to post the refund to your account.
If you receive an item that is damaged, defective, or different from what you ordered, please contact service@luluandskys.com as soon as possible with your order number and clear photos of the issue.
We will review the situation and work with you to provide an appropriate resolution.
We currently do not guarantee direct exchanges for every item or size. If you need a different size or style, you may be asked to return the original item and place a new order.
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