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📧Email:service@luluandskys.com
At Lulu & Sky, we are committed to making your shopping experience simple and convenient. This Shipping Policy explains how we process and deliver your orders.
Orders are generally processed within 1–3 business days after payment has been successfully received.
Orders placed on weekends or U.S. holidays may begin processing on the next business day.
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
Estimated delivery time: 7–12 business days
Standard shipping is available for most U.S. orders.
Please note that delivery estimates begin after your order has been processed and shipped. The actual delivery time may vary depending on the destination, carrier conditions, weather, holidays, or other circumstances outside our control.
Estimated delivery time: 3–5 business days
Express shipping may be available for selected orders and destinations. Available shipping options and applicable fees will be displayed at checkout.
Once your order has shipped, you can track your package using the tracking number provided in your shipping confirmation email.
Tracking information may take some time to become active after the package has been handed to the carrier.
Although we work with reliable shipping carriers, Lulu & Sky cannot guarantee delivery on a specific date.
Delivery may occasionally be delayed due to severe weather, carrier disruptions, holidays, customs procedures, incorrect address information, or other circumstances beyond our reasonable control.
Customers are responsible for providing accurate and complete shipping information at checkout.
If you notice an incorrect address after placing an order, please contact us as soon as possible at service@luluandskys.com.
We will make reasonable efforts to assist with address changes before the order is shipped. However, we cannot guarantee that an address can be changed after an order has entered processing or shipment.
If tracking information indicates that your package has been delivered but you cannot locate it, please first check with household members, neighbors, and the carrier.
If you still cannot locate your package, please contact us at service@luluandskys.com so we can assist you.
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